Refund policy

At Sukham.store, we deeply value trust, purity, and customer satisfaction. Our products are carefully curated and spiritually energized. Please read our refund and return policy carefully before placing an order.

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🔁 Returns

Due to the spiritual, personal, and hygienic nature of our products (such as malas, bracelets, energized items, and ritual accessories), we do not accept returns once the product has been delivered.

This policy helps us ensure product sanctity and quality for every customer.

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❌ Cancellations

• Orders can only be cancelled before dispatch.

• Once the order is shipped, cancellation requests will not be accepted.

To request a cancellation, please contact us as soon as possible at:
📧  (replace if different)

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💸 Refunds (Only in Specific Cases)

Refunds are applicable only in the following situations:

✅ You received a damaged product
✅ You received a wrong product
✅ The package was lost in transit

Conditions:

• You must notify us within 48 hours of delivery

• An unboxing video is mandatory (clear, continuous, without cuts)

• Images/videos must be shared with our support team

Once approved, the refund will be processed within 5–7 business days to the original payment method.

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🚫 Non-Refundable Situations

Refunds will not be provided if:

• The product is damaged due to misuse

• Minor color/design variations (natural & handmade products)

• Delay caused by courier partners

• Customer changes mind after delivery

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📦 Cash on Delivery (COD)

• If a COD order is refused without a valid reason, future COD orders may be restricted for that customer.

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📞 Contact Us

For any concerns related to your order, please reach out to us at:
📧 
🕉️ We are here to help with sincerity and care.

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✅ Short Legal Line (Recommended)

By placing an order on Sukham, you agree to our Refund & Return Policy.